Support
We care
about you

We’re guided by our principles of care, which include trust, respect and support. We care about all our clients, customers and distributors. We strive to offer excellence in customer care and ongoing support in after-sales service.

Since we care about you, we are passionate that our products perform in the desired manner. You are welcome to contact us anytime for advice, tips and technical information.

Contact us with your enquiry below…

Need help
choosing a product?

We realise that it can sometimes be challenging when choosing the right product to match the purpose of the need, as every individual is special. We can help!

Go to the Product Hub and use our intelligent filtering system to find the product you’re after! Alternatively, get in touch with our specialist team and we can provide you with suggestions of what may work for you or your client.

Downloads

Find all the downloads you need in one place! This includes catalogues, assessment forms, and much more!

Equipment
Trials

Medifab understands that some equipment needs to be trialled by the customer prior to purchase to ensure a good fit for the client’s needs. We view equipment trials passionately yet seriously and do all we can to attain successful outcomes for all concerned. Should you have any queries during the trial, such as clarifying options and configuration possibilities, please contact us directly on 0800 543 343 (NZ) or email [email protected].

Alyssa  
10 years old
Alyssa's Story
"She loves it because it means that she can actually relax and just be herself"
Kylee  
32 years old
Kylee's Story
"A wheelchair doesn't limit me..."
Teimana  
7 years old
Hope for Teimana
Providing greater quality of life through specialised seating moulded to fit his postural requirements
NZ Support &
Funding Groups

For a list of funding options and support services in New Zealand, click on the below link.

Warranty
Information

Read more about the details of Medifab’s Warranty policy and its terms and conditions, and make a claim.

Looking for
The Pulse?

Are you looking for The Pulse customer portal where you can track your orders and quotations and see updates?