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Support

We care about you

We’re guided by our principles of care, which include trust, respect and support. We care about all our clients, customers and distributors. We strive to offer excellence in customer care and ongoing support in after-sales service.

Contact our team

Since we care about you, we are passionate that our products perform in the desired manner. You are welcome to contact us anytime for advice, tips and technical information.

Contact us with your enquiry below...

Downloads

Find all of our downloads and information on our product pages. This includes catalogues, assessment forms, and much more!

Warranty Information

Read more about the details of Medifab’s Warranty policy and its terms and conditions, and make a claim.

Medifab is a registered NDIS provider

Medifab is a registered NDIS provider, and our provider number is 4050001069.

ndis

Registered NDIS Provider

About the NDIS

The National Disability Insurance Scheme (NDIS) is the new way of providing support for Australians with disability, their families and carers.

The NDIS will provide about 460,000 Australians under the age of 65 with a permanent and significant disability with the reasonable and necessary supports they need to live an ordinary life.

NDIS (National Disability Insurance Scheme) is a once in a generation reform that will improve the lives of people with a disability in Australia. People with a disability have the right to decide their own best interests, and to have choice and control over their lives and the support they receive.

Aus/ISO Standards for Medifab and Spex Product

Recently, the Australian National Disability Insurance Scheme (NDIS) have made a change to the information you are required to submit when lodging an AT application, which includes showing the relevant AUS/ISO standards that the equipment meets.

We have put together the some information to make the application process a little easier.

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Zeke's Story

A heart-warming look at how the right solutions can empower a family to enjoy life’s adventures together.

Taps' Story

“Where there’s a will, there’s a way” – the mantra by which Taps lives.

Robbie's Story

A lovely happy boy despite all the challenges that he faces.

Pieta's Story

Whether she’s propelling upstairs or popping wheelies: it works for her in all situations.