Medifab understands that some equipment needs to be trialled by the customer prior to purchase to ensure a good fit for the client’s needs. We view equipment trials passionately yet seriously and do all we can to attain successful outcomes for all concerned. Should you have any queries during the trial, such as clarifying options and configuration possibilities, please contact us directly on 0800 543 343 (NZ), 1300 543 343 (AU), or email [email protected].
Either a Medifab sales rep or tech, or else a courier will deliver the equipment to you or the client (whichever you choose) and the trial period starts from when it is delivered.
At the initial set-up of the trial, the equipment must be adjusted and configured in the best possible way to serve the purpose of the trial and any accessory additions can take place or be requested if the funding approval process permits.
Safety and Training:
If the set-up is unassisted by our staff it is important that the user and carers are instructed by the prescribing therapist in the safe use of the equipment, and also advised that the product should not be soiled or damaged as it may have to be returned and supplied to another client.
The prescribing therapist needs to clearly communicate with the user and carers about the trial period and if they have any problems with the equipment; e.g. not fit for purpose or not functioning as expected, they must inform the therapist immediately in case the equipment needs to be swapped out, repaired or uplifted. Normally a trial period is 5 working days – enough to ascertain the suitability of the equipment, however; complex sleep systems can be trialled for 2 weeks. Some items may be able to be left with the client for final purchase if successful, but otherwise, we would appreciate them being returned promptly in consideration of other clients waiting for them.
Trial Duration Extensions:
These can be requested if an appointment to set up is delayed or rescheduled. Trial extensions may also be requested if a client hasn’t had a reasonable opportunity to trial the equipment provided. This is granted by Medifab on a discretionary basis. 20 working days is the maximum allowed trial period, after which a quotation may be issued requesting a purchase application to be made for the equipment.
- All returns arranged and paid for by Medifab must have a returns ticket printed and placed on all packages. This will be emailed to you after we have processed our returns form online.
- All items coming back to Medifab must be correctly packaged to ensure safe transport of items.
- If a return coming back to Medifab includes more than one client’s equipment or multiple orders, applicable paperwork for each order must be included in the box to ensure timely processing of your return.
- Any return coming back to Medifab arranged by your own courier must have applicable return paperwork.
- Any return coming back to Medifab must be clean and in a resaleable condition. Medifab reserves the right to reject a return that has the following;
- No paperwork,
- Part(s) missing,
- Extra unaccounted items.
- If your items do not meet the above Terms and Conditions Medifab reserves the right to do the following:
- Send the item(s) back
- Ring sender for further information
- Elevate to the funding body
- Charge applicable party for damaged items
- If items are stolen/lost whilst on trial, Medifab will invoice out these items.
Please visit our trial returns webpage to log a return in our system.
- Should a case of COVID-19 become known in a residence where Medifab trial equipment is (either by the client or by one of their family members), Medifab must be immediately advised. All equipment on trial with the client will be invoiced out. This includes any unsuccessful trial items still remaining in that residence, they will not be collected and be invoiced.
- Should a case of COVID-19 become known in a vicinity or facility (e.g. care facility) where Medifab trial equipment is (either by the client or by one of the other residents/students), Medifab must be immediately advised of all details, so that an informed decision can be made regarding trial equipment.
- If any unsuccessful items have been attempted to be collected by Medifab however the client will not assist with collection (ie refuses to allow for equipment to be collected) and a case of COVID-19 occurs then Medifab will cease with item collection arrangements and will invoice for these items.
Extracted from our Terms of Sale.
6. Title to Trial Equipment
6.1 The Equipment is and will at all times remain the absolute property of the Supplier.
6.2 If the Client fails to return the Equipment to the Supplier then the Supplier or the Supplier’s agent may (as the invitee of the Client) enter upon and into land and premises owned, occupied or used by the Client, or any premises where the Equipment is situated and take possession of the Equipment, without being responsible for any damage thereby caused.
6.3 The Client is not authorised to pledge the Supplier’s credit for repairs to the Equipment or to create a lien over the Equipment in respect of any repairs.
7. Trial Equipment
7.1 Equipment supplied on Trial shall at all times remain the property of the Supplier and are returnable on demand by the Supplier. In the event that the Equipment is not returned to the Supplier in the condition in which it was delivered the Supplier retains the right to charge the Price of repair or replacement of the Equipment.
7.2 The Supplier may (at its sole discretion) allow the Client temporarily possession of the Equipment in order for the Client to determine whether the Equipment is suitable for the intended environment or purpose, the period of which shall be kept to a minimum as required, but should be no longer than one week (7 days), after which the Client must either make payment for the Equipment in accordance with the Supplier’s payment terms or return the Equipment, at the Client’s own expense, to the Supplier in their original condition.
7.3 The Trial period shall commence from the time the Equipment is collected by or delivered to the Client from the Supplier’s premises and will continue until the return of the Equipment to the Supplier’s premises, and/or until the expiry of the Trial Period, whichever first occurs.
7.4 The Client shall;
(a) keep the Equipment in their own possession and control and shall not assign the benefit of the Equipment nor be entitled to lien over the Equipment.
(b) not alter or make any additions to the Equipment including but without limitation altering, make any additions to, defacing or erasing any identifying mark, plate or number on or in the Equipment or in any other manner interfere with the Equipment.
(c) keep the Equipment, complete with all parts and accessories, clean and in good order as delivered.
7.5 The Client accepts full responsibility for the safekeeping of the Equipment and the Client agrees to insure, or self insure, the Supplier’s interest in the Goods and agrees to indemnify the Supplier against physical loss or damage including, but not limited to, the perils of accident, fire, theft and burglary and all other usual risks and will effect adequate Public Liability Insurance covering any loss, damage or injury to property or persons arising out of the use of the Goods. Further, the Client will not use the Goods nor permit it to be used in such a manner as would permit an insurer to decline any claim.